Privacy Policy

A legal disclaimer

Last updated: [22/07/2025]

The information contained on this website is provided by RTM Logistics (“we”, “us”, or “our”) for general informational purposes only.

While we make every effort to ensure the accuracy and currency of the information provided, we make no warranties or representations of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the content contained on this website or in any linked materials. Any reliance you place on such information is strictly at your own risk.

1. No Legal or Professional Advice

The content on this website is not intended to constitute legal, financial, or professional advice. You should seek independent professional advice before relying on any information or making any decisions based on this website.

2. Limitation of Liability

To the fullest extent permitted by law, RTM Logistics and its affiliates, directors, employees, agents, or contractors shall not be liable for any direct, indirect, incidental, consequential, or punitive loss or damage arising out of or in connection with the use of, or inability to use, this website or the information contained herein.

3. External Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or assume responsibility for the content, accuracy, or availability of any external sites. Access to any such websites is at your own risk.

4. Intellectual Property

Unless otherwise stated, all content on this website (including text, graphics, logos, images, and layout) is the property of RTM Logistics and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any part of this content without our prior written consent.

5. Changes to this Disclaimer

We reserve the right to amend this Legal Disclaimer at any time without prior notice. Your continued use of the website constitutes your acceptance of any changes.

Privacy Policy

RTM Logistics ("we", "our", or "us") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This Privacy Policy describes how we collect, use, disclose, and manage your personal information.

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

Your name, address, email, and phone number
Delivery and shipping information
Details about the goods you send or receive
Payment and transaction information
IP address, browser type, and site usage data through cookies or tracking technologies
Other information you provide to us voluntarily

We will only collect personal information that is reasonably necessary for, or directly related to, our business functions.

2. How We Collect Personal Information

We may collect your personal information in the following ways:

Directly from you (e.g., via website forms, phone calls, emails, or when placing orders)
From third parties with your consent (e.g., business partners or logistics platforms)
Automatically through our website and tracking tools (e.g., cookies)

Where it is reasonable and practical to do so, we will collect personal information directly from you.

3. Purpose of Collection and Use

We collect and use your personal information to:

Provide and manage our logistics services
Respond to inquiries and provide customer support
Process payments and invoices
Improve our services and website functionality
Comply with legal obligations
Notify you of important updates related to our services

We will not use your personal information for purposes other than those disclosed unless you have consented, or the use is otherwise permitted by law.

4. Disclosure of Personal Information

We may disclose your personal information to:

Service providers (e.g., couriers, IT and payment processors)
Government agencies or regulators if required by law
Business partners in connection with shipping or logistics (as required)
Entities located outside of Australia (see section 6)

We take reasonable steps to ensure that third parties we engage also comply with Australian privacy laws.

5. Data Security and Storage

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:

Secure electronic storage and encryption
Access controls and restricted staff access
Physical security of our facilities

We may store information in Australia or overseas using cloud service providers. When stored offshore, we ensure data protection standards are maintained.

6. Overseas Disclosure

In some cases, your personal information may be disclosed to or stored by third parties located overseas (e.g., for cloud hosting or logistics tracking). These countries may include [list countries, if known — e.g., Singapore, the United States].

We will take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to your information.

7. Access and Correction

You have the right to:

Access the personal information we hold about you
Request corrections if you believe the information is inaccurate, out of date, incomplete, or misleading

To make a request, please contact us using the details in section 9. We will respond within a reasonable time, usually within 30 days.

8. Complaints

If you believe we have breached the Privacy Act or the APPs, you may:

Contact us directly (see section 9)
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au

We will respond to your complaint promptly and work to resolve it fairly.

9. Contact Us

For questions, concerns, requests, or complaints regarding this Privacy Policy or your personal information, please contact:

RTM Logistics Pty Ltd
Email: tonyb@rtmaus.com
Address: 383 - 385 Geroge Street, Sydney NSW 2000

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our practices. The updated version will be posted on our website with the revised date.